The Support Analyst provides value added support to our current customer base, is responsible for providing exceptional customer experience and support of all MedAlliesí Health Information Technology (HIT) applications. This position provides value added support and an exceptional customer experience to staff of MedAllies, our clients, and other external organizations.

Main Responsibilities:

  • Respond to a high volume of inbound calls from clients requesting technical support for clinical software.

  • Analyze and solve complex problems and provide guidance and instruction to users.

  • Monitor open tickets and provides status/updates to clients.

  • Coordinate case resolution with knowledge experts and 3rd party organizations.

  • Create, maintain and suggest documentation for Support Center.

  • Continually updating product knowledge through ongoing education.


Education:

  • Bachelorís Degree in Healthcare, Computer Information Systems, or equivalent work experience strongly preferred.

Experience:

  • Customer support experience required, call center experience preferred.

  • Demonstrated comfort level working and supporting clients in a basic technical environment.

  • Computer literate. Experience with Microsoft Office; Outlook, Excel and Word.

  • Experience with most Microsoft desktop operating systems (i.e. Windows 7, Windows 8.)

  • Experience with Electronic Health Records (EHRs) support preferred.   eClinicalWorks strongly preferred.

  • Experience with Customer Relationship Management (CRM) software preferred.

  • Excellent communication skills including proper telephone etiquette.

  • Must be an extremely organized, highly motivated self-starter with excellent attention to detail.

  • Exceptional multi-tasking skills

  • Ability to identify, analyze and solve problems.

  • Ability to work effectively, as a team member and independently, with all levels and types of staff throughout the organization.


MedAllies is based in Fishkill, New York. For immediate consideration, please click here to apply to any of our openings:  Apply to MedAllies!